This tool is a quick and efficient way to determine the support and coverage status of a Cisco product, and can be used to plan for future support needs. How can I see additional details (such as contract expiry date)? : VDI-VSI, Hadoop, Splunk, SAP, SAP-HANA, Oracle, MS Exchange, MS SQLServer). Cisco provides the information contained on this page officially in English only. (Users must first accept the terms of service.). If the serial number is listed on a currently active service contract with a line item expiry date that has not passed, the coverage is considered Active. Any other condition (for example, the device coverage or the contract has expired or the serial number is not found in Ciscos contract database) results in no Coverage indicator. Search by product name, serial number, and more. Contract Details (number, type, expiry, installed-at address) are shown only to users associated to the contract. Input a serial number to see results, or upload a .csv file of serial numbers for bulk report. Before you use the Device Coverage Checker, ensure that you have a valid Cisco.com account. To check more than 20 Cisco devices, complete these steps to use the Bulk input method: a. Warranty and License Information (English) - Cisco Why do I see only the Covered status field? Please follow the packaging instructions and shipping requirements provided on the RMA Process page. Can you tell a Cisco device type just by it's serial number? how to check cisco warranty by serial number If the product isn't cover with a contract it gives product unavailable but this doesn't mean that product isn't a Cisco product it means that this serial number isn't exist Cisco contract database. Dell Warranty Status API key must be acquired as well. Cisco warranties are subject to and provided only on the terms and conditions set out in the Cisco Limited Warranty, Disclaimer of Warranty, End User License Agreement, and US FCC Notice. Contact the Logistics Support Center with questions about your RMAs. Note: Cisco.com account (CCOID) required to use Cisco Coverage Checker; Full details are only available if your account is associated to the contract How To Check Hardware Warranty and automated Lookup - YouTube Parse debug log files for AireOS and Cat9800 Wireless LAN Controllers, making it easier to troubleshoot issues with wireless client association, authentication, roaming or connectivity issues. View and manage your saved Cisco documents, alerts, and other support content for quick access and future reference. New here? Provides config migration between various wireless platforms, such as AireOS-IOS-XE conversion and AireOS-AireOS (5520/8540) conversion. View product descriptions, notes and more. BRGS 7 people had this problem Cisco RADKit (Cisco Remote Automation Development Kit) is a network-wide orchestrator. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. On Mac, the file is saved to /Users/Home/Downloads. To display additional information, such as the End-of-Sale and End-of-Support dates (if applicable) and details of the Warranty Terms, click the arrow icon to expand the row. Click on the "Check" button to proceed. Identifies Smart Call Home Diagnostic Signatures (DS) to automate debug enablement and data collection for a given type of UC-related problem. How long are the results valid? Checking the Contract Status of Your Device. What types of warranties are available for Cisco products? 0 Kudos Reply Subscribe 1 ACCEPTED SOLUTION BrechtSchamp After entering valid serial numbers, the coverage status of each item is checked. If you do not have a valid Cisco.com account, you can register on the Cisco.com Registration page. . Customer must return defective parts in accordance with Ciscos return materials authorization (RMA) procedure located at www.cisco.com within ten (10) calendar days of receipt of the replacement parts. Cisco Device Coverage Checker - coverage-checker-getting-started If Customer has not returned the defective parts (which must conform in quantity and serial number to the RMA request) within thirty (30) calendar days of receipt of the replacement parts, Cisco may: charge Customer Liquidated Damages equivalent to the full list price (not discounted) of the parts not returned; and. Partners log in to view partner-specific content. If the device coverage or the contract has expired or the serial number is not found in Ciscos contract database, no Coverage indicator is shown. Warrenty & age details finder by serial number - Cisco Learning Network Warranties are subject to and provided only on the terms and conditions set out in the Cisco Limited Warranty, Disclaimer of Warranty, End User License Agreement, and US FCC Notice. Accessing the Device Coverage Checker Tool, To check up to 20 Cisco devices, enter a comma-delimited or space-delimited list of serial numbers in the field provided, and click the, Devices found to be covered by an active service contract are indicated by a checkmark icon (. Configuration - Device Management - Licencing. Quickly find the entitlement status for several products at once. How to check device coverage with Cisco - NetApp Knowledge Base 3 how to check cisco warranty by serial number kolathurit Beginner Options 11-29-2022 11:23 PM Dear Sir, Please help us to check the warranty status of Cisco switch by serial number cisco switch model - CBS350-24P-4G V02 S/N FOC2527L7R7 2 people had this problem I have this problem too Labels: Small Business Switches 0 Helpful Share Reply To download a spreadsheet of the results, click the Export button (). But what prefix is used for Z3C model devices? NoteResults are valid only for the time that the check was performed (as indicated by the date/timestamp located under the results heading). Cisco Device Coverage Checker is a tool that allows you to check the warranty and service status of your Cisco devices by entering their serial numbers. 1. Understanding Cisco Device Serial Number - YouTube Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Quickly initiate a live chat with your TAC personal assistant to get help with status updates, RMA, BEMS, and bug troubleshooting of existing TAC cases. LLL = Location code (i.e. Here is an example: 2016-10-13 Kent Behrends System Management cisco , network , router , switch Please help us to check the warranty status of Cisco switch by serial number, cisco switch model - CBS350-24P-4G V02 S/N FOC2527L7R7, https://cway.cisco.com/docs/SNChecker/1.6.0/coverage-checker-checking-status/coverage-checker-checking-status.htm, - Here's a more direct link to the app :https://cway.cisco.com/sncheck/. Create customized notification alerts sent to you via email or RSS feed on critical product support subjects including: Security Advisories, Field Notices, End of Sale/Support Announcements, Software Updates, and Known Bugs. Please review the information on this page for warranty details across the Cisco product line. The Cisco Device Coverage Checkertool allows you to determine the current contract status of your Cisco devices. 3. Product Returns & Replacements (RMA) - Cisco Warranty Finder : Find warranty information for products based on valid Cisco Product Identification codes (PIDs), product description fields, and product families. 6. To access the Device Coverage Checkertool, click the Device Coverage Checkerlink on the Cisco Tools & Resources page. You may select the alternative button and search by Product Family. Accordingly, I need your support to validate the serial number to check whether it is a Cisco product or not. Research and troubleshooting related to software bugs. Cisco AURA-SDWAN (SURE) performs a total of 32 checks at different levels of the SDWAN overlay, preventing potential failures and recommending corrective actions for a seamless upgrade experience. Determine the Serial Number of Catalyst Switch Components In order for this script to check warranty status of the device, the device must have hardware model and serial number entered in Device42. SNMP Object Navigator can help you locate MIBs, understand how a MIB works, and give you instructions on how to use these MIBs. Input a serial number to see results, or upload a .csv file of serial numbers for bulk report. Go to the Cisco Serial Number Check Tool URL: Enter the product serial number in the designated field. Support Tools Catalog - Cisco Customers Also Viewed These Support Documents, Discover Support Content - Virtual Assistant, Cisco Small Business Online Device Emulators. Troubleshoot and check the overall health of your Cisco-supported software with this smart SSH client that uses integrated TAC tools and knowledge. Q. Select your region to learn how to register your product, guarantee your warranty, and access other customer support: Americas/USA (including Canada and Latin Americas) Europe, Middle East & Africa. The serial number might be valid; however, if it has never been placed under a Cisco service contract, it will not be found in the contract database. What if no coverage status is indicated? . Connect Dots - Cisco 320K subscribers 4.3K views 3 years ago Small Business | How-To Tech Guides Cisco's FindIT Network Manager requires a Cisco Smart Software license to function. Cisco Hardware and Software Warranty Information - Cisco Check Cisco service contract coverage for a device or group of devices. Product Registration & Warranty Guarantee. The Warranty Finder tool determines the Cisco warranty currently applicable to a product ID or product family. Results are displayed in a table format of up to 20 devices. The file is saved to the Downloads folder on your local computer. cisco - Why do I get different serial number from "show version" than Devices found to be covered by an active service contract are indicated by a checkmark icon () in the Covered column. Access the Device Coverage Checker as described in Accessing the Device Coverage Checker Tool. Results are displayed in a table format of up to 20 devices. Check Your Service and Support Coverage - Apple Support Quickly troubleshoot using this 24x7 self-service experience that understands intent and provides first-hand information directly from the Cisco Enterprise Engineering team. Run batch query. Find warranty information for products based on valid Cisco Product Identification codes (PIDs), product description fields, and product families. Simplifies the most complex diagnostics data from various Collaboration products through visualization, automated analysis and configuration validation, assisting you in the daily operations of your Collaboration infrastructure. In that case, the device is identified (with a green check mark) as Covered. The document tree is shown below. What if no Product information is shown? Validates Dial-Plan configurations of CUBEs (Cisco Unified Border Elements) and simulates CUBE call routing and CUBE number manipulation. This policy also applies to returns facilitated by Cisco authorized resellers. Services may be purchased directly from Cisco or through authorized channels of resale. To speak directly with Cisco to renew or add services, call 1-866-425-5351 (US/CAN 5am - 5pm Pacific). By entering the product serial number into the designated field and clicking "Check", users can access information about the product's warranty status, coverage start and end dates, and support contract status. In that case, the device is identified (with a green check mark) as Covered. Estimates digital signal processor (DSP) resources needed for Voice Over IP (VoIP) calls on integrated service routers. - "Device Dashboard" in the Device information box there is a tab called licences. Valid Cisco device serial numbers are required as input. The serial numbers are checked in the Cisco Service Contract database to identify their current status. The Data exported message displays and indicates the name of the file. By default, Service Finder searches valid Cisco Product Identification codes (PID, sometimes called SKU) or product description fields for matching text. Do not include column headings. Log Advisor takes a scenario-based approach to guide you to the relevant step-by-step action plan and available tools for a given issue. Cisco RMA Policy for Warranty and Hardware Support Contract Returns This Video focus on Understanding Cisco Device Serial Number .You can refer below link for notes https://networkengineerstuff.blogspot.com/2020/07/decode-cis. To view additional details, you must register as a Customer or Partner. All Cisco warranties apply to the Customer or Original Owner (the individual who purchased the product for their own use) also referred to as the End User; and are not transferable. Visit our Service Finder to find the appropriate support service for your Cisco products. If you are registered at the Customer or Partner level, additional device details are displayed if available. Go to the Cisco Serial Number Check Tool URL: https://cway.cisco.com/sncheck/ Enter the product serial number in the designated field. Once you register, complete the procedure associated with your access level: Guest-Level Accessor Customer-Level and Partner-Level Access. Hardware products generally come with a 1-3 year warranty or lifetime warranty, as specified on the relevant Cisco Meraki data sheet. Contact one of our Technical Assistance Centers around the globe. How can I view or modify contracts associated with my account? In addition to the new filtering capabilities you are now provided Cisco software suggestions that are based on software quality, stability, and longevity. The Serial Number Upload dialog window appears. Provides the most useful debug and show commands used to resolve a given type of voice-related problem. Help with RMA Tools Get help with a variety of service RMA tools. Cisco Coverage Checker If the serial number is not found in Ciscos contract database, no product information can be shown. Go to Solution. If you want to associate a service contract to your Cisco.com profile, access your Cisco Account Profile using the following URL: https://tools.cisco.com/RPFA/profile/edit_entitlement.do. Request service for your system. To access the product page on the Cisco.com website, click the Product ID link for a device. There is really nothing else we can discuss here. Indexes the software releases that were tested for interoperability with legacy Cisco TelePresence products. Find answers to your questions by entering keywords or phrases in the Search bar above. Hardware serial numbers of Cisco devices? - Forum - THWACK flag Report. How is contract status determined? For concerns regarding the contract and coverage status of your Cisco devices, contact your authorized Partner or Reseller or contact Cisco for assistance with contract management. How to Verify Cisco Serial number, Product Warranty and Coverage Status How do I add contract coverage for my device? Empowering Sustainability with refurbished high-end datacenter components from leading brands. Manage customer service cases for help with new product orders, quotes, returns, deal support, service contracts and more. The tool safely retrieves read-only data using GET API Calls and show/shell commands. Q. Find warranty expiration date and check Cisco, Dell, IBM &. The Cisco Device Coverage Checker tool allows you to determine the current contract status of your Cisco devices. Search by product name, serial number, and more. If you currently have Partner-supplied service, please contact their representative for adding or renewing coverage. Here are the steps to follow: It's important to note that some products may require a Cisco.com login to access warranty and coverage information. How can I access the Device Coverage Checker tool? Cisco Device Coverage Checker "Show version" on the command line. These details are available only to users who are associated with the devices. For contact details in Other Countries, visit the Contact Cisco page. You can convert configurations from any Cisco ASA or Firewall Device Manager (FDM), plus third-party firewalls Check Point, Palo Alto Networks, and Fortinet. The aforementioned switch with SN DNI214401KM is under active warranty with NBD advanced hardware replacement (WARR-LIFE-NBD-HW). By default, Service Finder searches valid Cisco Product Identification codes (PID, sometimes called SKU) or product description fields for matching text. Service Finder. <CustomPoller UniqueName="Chassis_Serial_Number" Description="The serial number of the chassis. Get help with a variety of service RMA tools. This tool is designed to aid in collection and analysis of network packet captures taken on IOS, IOS-XE and ASA devices. Call 1-866-428-9596US/CAN | 5am-5pm PacificOther Countries, Only following special characters are allowed. Some products have longer warranty coverage periods. All Cisco hardware and software products are covered by warranty for a minimum of 90 days. The coverage check results are valid only for the time that the check was performed; this time is indicated by a date/timestamp on the results display. 5. Also need to check its services. cost-efficient, environmentally responsible solutions and services. Track the progress of your unused equipment returned for credit or replacement, and trade-ins. Is the Device for which you are looking for services is mission critical for you ? Product Registration & Warranty Guarantee - Shure Enter up to 20 serial numbers separated by a comma or a space in the field provided, and click the Checkbutton. Cisco RMA Policy for Warranty and Hardware Support Contract Returns. If you do not have a valid Cisco.com account, you can register on the Cisco.com Registration page. c.Click the Upload area or drag and drop your input file to the Upload area. Use these resources to familiarize yourself with the community: how to check cisco warranty by serial number, Please rate this and mark as solution/answer, if this resolved your issue, Customers Also Viewed These Support Documents, Discover Support Content - Virtual Assistant, Cisco Small Business Online Device Emulators. To view the contracts associated to your profile, access your Cisco Account Profile at the following URL: https://tools.cisco.com/RPFA/profile/list_csm_contracts.do. PDF Cisco Device Coverage Checker User Guide Or. This MIB object will return the chassis serial number for any chassis that either a numeric or an alphanumeric serial number is being used." Warranty Finder (This tool in English only) Cisco RMA Policy for Warranty and Hardware Support Contract Returns | En franais FAQ | En franais If you do not have a valid Cisco.com account, you can register on the Cisco.com Registration page. Access the Device Coverage Checker as described in Accessing the Device Coverage Checker Tool.
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