https://www.peacocktv.com/help/article/cancellation, https://www.xfinity.com/xfinityassistant/. Sign in to Your Comcast Email Account or Voicemail Service Never received email it had been shipped. - Suggested me to contact USPS and reply to the Trade-in cancellation email. If you have questions about your services, we're here to answer them. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. All rights reserved. Even for Comcast, this is an unbelievable eff up. This definitely isn't the experience we want for you. It is confused by the secondary add-on Or maybe it's just totally FUBAR. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Apparently, system didnt accept it. Move emails from your inbox to a folder using drag-and-drop. Welcome to the Xfinity community! Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly Click on "Alerts" to see a list of recent account activity including payments, orders and other information. Thank you so much for choosing Xfintiy as your new provider! Impossible to met Xfinity deadline when you don't send the replacement equipment. It is confused by the secondary add-on Or maybe it's just totally FUBAR. Order confirmation email | Xfinity Community Forum To do so, click on the chat icon located at the top right of this forums page. Enter your Xfinity ID and password and click Sign In. lock ( To be received by 6th March by Xfinity. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. WebMaster Your Email. Please be assured you reached the right person to assist you. Sign into your Xfinity account and click Activate Now on the Peacock banner. Select "Xfinity Support" from that list. Good morning @ahsan94 and thank you for reaching out to our Digital Care Team on our forums today. I had traded-in a phone under promotion and supposed to receive $550 credited over 24 months. How can I escalate this to higher management, so they are aware how inefficient their CSR and internal support system!!! Hit the compose button to the right of "conversations", 3. We truly appreciate you choosing us as your service provider and I would love to look into what's happening. I signed up for internet service yesterday. No confirmation email | Xfinity Community Forum All rights reserved. A bit later, I received a "Next Steps to Activate" email. This $100 BILLION company had YEARS to set this up, but the just couldn't be bothered. How To Manage Your Xfinity Email Settings - Xfinity Support I have submitted a purchase order but I have yet to receive a confirmation email. Click the "Direct Message" icon. I am so frustrated with my recent experience with Xfinity Mobile. Please click on my handle "ComcastBillie" and send us a private message with your name and address.. Type your message in the text area near the bottom of the window, https://forums.xfinity.com/direct-messaging. - Contacted Xfinity and I was told that it happened to many customers due to software issue. I had traded-in a phone under promotion and supposed to Thank you very much for reaching out to our team here @user_566eed. The "To:" line prompts you to "Type the name of a person". No Peacock banner or Activate Now . An official employee, such as myself or whoever is first available, will respond. Due to account security our options with Xfinity Mobile accounts is very limited. The "To:" line prompts you to "Type the name of a person". I do not know if my order went through after submitting it, but if it did, I have no way of accessing the services I signed up for. No confirmation email received : r/Comcast_Xfinity - Reddit .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. - More than a week passed. If you're contacted For the Free and Reduced-Price School Lunch Program or School Breakfast Program, including at US Department of Agriculture (USDA) Community Eligibility Provision schools, documents must be from the current school year or the school year immediately preceding the application. WebI received an "order confirmation" email for Peacock Premium through Xfinity Rewards. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Scan this QR code to download the app now. We can check it out and see what the best step is. It's further evidence, as if we needed it, that this company is utterly, hopelessly, incompetent. A locked padlock It says it failed because I already have a subscription. Please refer the main conversation: Peacock Subscription Activations. Since then, I have not I'm very sorry for the trouble you are having with the new service you entered online, we thank you for choosing Xfinity. The browser version says that it does not find an account matching this information (as does the customer support number), and the app says I am not authorized. WebYoull receive a confirmation message. Now in rewards, it shows I claimed it, but it has not reactivated. Log in or create a new accountand upload copies of your proof documentation. Account [Edited: "Personal Other Comcast Services Manage all your Xfinity services through My Account. Since it was not scanned through warehouse yet, no confirmation was sent. - Mary reviewed case details. Plus, I have not received any confirmation email for technician to come out to do installation. Sign in to Your Comcast Email Account or Voicemail Service Hi! Am I out of luck and will be forced to pay full price? Can you direct message your name address, and phone number? I did the order online and I havent received an email confirmation for my order. - Supervisor said he applied the credit of $550 at backend, and will be applied within 24hr. He forwarded the case to his supervisor (since she left for the day), and told me to expect a call to get it settled. I received an "order confirmation" email for Peacock Premium through Xfinity Rewards. - As you are typing a drop-down list appears. All I got so far is false promises of resolving with 24hr/within week/whatever, but it's been almost 4 months and still waiting. To avoid delays, send copies of your proof documents with your initial application. . I never recieved a confirmation email after signing up for Xfinity Internet. The email comes quickly and if you didn't get an email the order did not go through or is stuck. Peacock Activation from Xfinity Rewards Email : r/Comcast_Xfinity https://corporate.comcast.com/stories/meet-our-digital-care-team, I ordered xfinity internet but did not get any confirmation mail or order details. By mail, you must complete the paper form and mail it to theACP Support Center. You may be able to submit documentation through the companys website, if they make that option available. @ComcastBillie Hi I have the same issue, I didn't receive an email for an internet order and my account says we are setting up your account. Make sure you are signed into forums (If you don't have a login that works, use this link one time), 1. 1 Message Sunday, June 25th, 2023 1:32 PM Tracking information for Order # [Edited: "Personal Information"] Equipment ordered June 7, 2023. Exact same problem and I can't find anyone to help. A drop-down list appears. Show You Qualify - Universal Service Administrative Company Xfinity To anyone else who is having similar issues, you should receive an order confirmation within 6 hours. - Suggested to wait until towards end of billing and contact back to get the device credit, in case it is not resolved by then. I received an "order confirmation" email for Peacock Premium through Xfinity Rewards. This thread is archived. Type the first few keys on an We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Told me that there are open cases. It says it failed because I already have a subscription. But when I sign in to my account, there is no "Peacock banner" and no "Activate Now". We are here to help you with all your account needs = Cookie Notice Ask your company for assistance with submitting your proof documentation. The only option I have is to "upgrade". WebVisit xfinity.com and click the Email or Voice icon in the screens top-right corner. Citizenship or Naturalization, Individual Taxpayer Identification Number (ITIN) document (does not need to include date of birth), To prove your address using the online application, you will use the online mapping tool in the application to help USAC find your address, If you choose to mail in documentation, you can send a map that clearly shows your physical address or location, including latitude and longitude coordinates (coordinates are required if you live on Tribal lands), Drivers license or other valid government, state, or Tribal ID. WebNo Order Confirmation Email Dear Xfinity, I would like to let you know that I have already signed up for only Internet service on Sunday January 1, 2023. All rights reserved. Oh no! Where am I supposed to locate the Peacock Banner? WebOnline Log in or create a new account and upload copies of your proof documentation Mail You can submit applications and proof documents by mail to the address below. So, suggested to close the case and open another one. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Call now (844) 451-2720 (844) 451-2720 . However, after I submitted my order, I received no confirmation of any sort after checking all email folders, including spam. Xfinity Customer Service | Phone Numbers & Helpful Links Asking about "Peacock" or "Rewards" produced nothing useful. How long with the email take to send? The email comes quickly and if you didn't get an email the order did not go through or is stuck. Order Confirmation Email | Xfinity Community Forum How To Verify Your Xfinity Mobile Order Any advocacy contained on any third-party webpage is solely that of the third party. Archived post. Press Enter to send it. - When I asked for a timeline, I was told to wait until the end of the week. WebNo confirmation email received. However, after I submitted my order, I received no confirmation of any sort after checking all email folders, including spam. Click on each section for tips and examples of acceptable documents. Official websites use .govA I am glad you are reaching out to us now so that we can make sure we have you all set up prior to your expected installation. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I placed my order online but didnt receive a confirmation email. Ive always had it as part of my already expensive package however, effective today June 26 its taken away from me like so many sentences , I will need to somehow access it through my diamond rewards. The "To:" line prompts you to "Type the name of a person". Manage Your Xfinity Email - Xfinity Support I also may have submitted this order twice. This will redirect you to Peacock's website. @user_9678f4. Here's the detailed steps to direct message us:" Click "Sign In" if necessary" Click the "Peer to peer chat" icon (upper right corner of this page)" Click the "New message" (pencil and paper) icon" Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list" Type your message in the text area near the bottom of the window" Press Enter to send your message, I'm having the same problem. the .gov website. I only ever had the "free with your service" Peacock Premium, but like you describe, when I log in to https://www.peacocktv.com/account/plans I'm told that "Your Plan" is "Not Currently Subscribed". .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. You can submit applications and proof documents by mail to the address below. Additionally, the privacy policies of any third-party website may differ from those of the FCC. Maybe give it a bit, and you may even need to disable ad-blockers. Confirmation I will be moving to the new house which does not have any services from Comcast in the past, that's why I had scheduled for technician to come out to run underground wires on Sunday January 15, 2023. After waiting two days with no updates I noticed there was a charge and credit from Xfinity on How do I track and receive my Xfinity Mobile order? If you had a Peacock account, enter your existing email and password. After signing in, you'll be redirected to Select "Xfinity Support" from that list. It's when I tried to use it I got the error about an existing account. Our community is your official source on Reddit for help with Xfinity services. @user_30a524 Just an updated solution: If this happens it means that somehow the account never got set up and Xfinity won't have any of your information registered. If you participate in qualifying programs, provide a letter or official document as proof. - I was told that no progress made on the case. 1 Message Friday, June 23rd, 2023 11:09 AM Xfinity Mobile trade-in value not credited - Need to escalate I am so frustrated with my recent experience with Xfinity Mobile. Any assistance would be greatly appreciated. Our community is your official source on Reddit for help with Xfinity services. We apologize for any inconvenience, and thank you for being an Xfinity customer. I was able to redeem my reward for free Peacock Premium. Always print and include a cover sheet if you send documents by mail so that we can match your documents to your application, ACP Support Center I opposed and showed displeasure how this are going one from Xfinity side. New comments cannot be posted and votes cannot be cast. I have the free Peacock from the Rewards. Xfinity Under this tab you can view the new orders that you have made Never submit original copies of your documents. Status shows In Progress. I saw the email this morning, then could not find the "banner" it referred to that I needed to click to activate Peacock again. Make copies or take pictures of your documents using a scanner, copy machine, camera, or smartphone. The latest payment expires on July 2, so do I have to wait until then? I am paying extra for the ad-free, and wonder if that is causing problems. Set Your WebWhen your device or SIM card ships, you'll get an email with a tracking number and estimated arrival date. I have sent a modmail regarding the same. This will redirect you to Peacock's website." This means a lot to us and want you to have a simple and easy start up with no stress whatsoever. For more information about USAC and the USF and the Appropriated Programs, please visit https://www.fcc.gov/general/universal-service, https://www.fcc.gov/emergency-connectivity-fund, and https://www.fcc.gov/acp. There is no official email address for Xfinity If there is some legitimate representative out there, that can help me I greatly appreciate it. I had a suspect from day-1 that the warehouse messed up the trade-in process, and I had made multiple attempts to get it resolved. - An "Xfinity Support" graphic replaces the "To:" line. Xfinity For your security, you can't change where your order is delivered. There was no Peacock banner in the Xfinity Assistant, no "Activate Now" button, I never logged on to my account at Peacock or followed any prompts there. Order placed with Promotional Trade-In credit of $550. I signed into my Xfinity account but there is no Peacock banner to click on in order to Activate Now. No Order Confirmation Email : r/Comcast_Xfinity - Reddit I activated it, and tried to apply it. Xfinity Customer Service - Contact Us But I held my nose, opened the app, FINALLY found the link, and managed to reactivate Peacock Premium. Type your message in the text area near the bottom of the window. We will contact you to let you know if we need additional information to confirm your eligibility. Avoid sending any dark or blurry copies or pictures. No Confirmation | Xfinity Community Forum - An "Xfinity Support" graphic replaces the "To:" line. To send a direct message [private message]: Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging, Click the "New message" (pencil and paper) icon. Reading further I saw the some had success with the Xfinity app. To send a direct message [private message]: Click the "New message" (pencil and paper) icon. Please kindly reply to this message and I will provide my Xfinity ID in private chat. It was pretty large and hard to miss. It may take up to 24 hours for your tracking information to update. The activation banner should appear at the top of the chat and should work once you click it. Instead, type "Xfinity Support" there. No Confirmation U user_cce141 Visitor 1 Message Friday, June 23rd, 2023 9:44 AM No Confirmation I signed up for internet service yesterday. How do I track and receive my Xfinity Mobile order? - Mary also said, Xfinity mobile can apply $500 credit for mobile customer (which is not a trade-in credit), but to do that, first warehouse has to close the case and return my old device. I would like to let you know that I have already signed up for only Internet service on Sunday January 1, 2023. Can you please send me a message using the steps provide below? After a few tries, the Comcast account finally showed the link. Would really appreciate any help. Note: Your comcast.net email address will remain your default preferred address until you update the setting in your account. Thank you for your patience while you waited to connect with me. If our Order Verification team contacts you by phone, you can complete over-the-phone verification. This time I got a confirmation email right away. The T&C for the offer (which has finally showed up on my Rewards page) says: Xfinity Rewards Platinum and Diamond members who pay for a Peacock subscription must cancel their existing plan to become eligible for this reward. I signed into my Xfinity account but there is no Peacock banner to click on in order to Activate Now. - I was told that it sometime takes up to a month to process device through warehouse. Cannot link Rewards free Peacock, probably due to having ad-free For Federal Pell Grants, documents must be from the students school (college or university, community college, or career school) or the Department of Education and show the student has received a Pell Grant for the current award year. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Please subscribe to a paid plan to enjoy our full library. Still hasn't changed. @andyross The 1st link to claim the reward yesterday was in the Rewards section of the app. 1. I received the confirmation e-mail that states: Follow these simple steps to activate your reward. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. Click the "New message" (pencil and paper) icon, 2. I didn't get a confirmation of purchase email, only an email to confirm the email associated with the account. Scan this QR code to download the app now. Find help & support articles, chat online, or schedule a call with an agent. For more information, please see our UGH! This conversation has been merged. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Welcome to the Xfinity community! help to activate my free peacock | Xfinity Community Forum On the next screen, enter your password and click Sign In. If you have questions about your services, we're here to answer them. Order - The represented straight away committed that its a mistake that the promotion was not applied, and tried to add the credit. - Rep MJ provided a case#2304121022547. By Text Message or Email: Upload Photo ID. I also had this problem. All rights reserved. Help, thanks and farewell. and our TrackingID: 9202090250485700930100, USPS tracking shows that device has been delivered around 12:16PM, - No confirmation from Xfinity about device receipt. Qualifying Assistance Program Participation, https://www.fcc.gov/general/universal-service, https://www.fcc.gov/emergency-connectivity-fund, Your (or your dependents) first and last name, The name of the qualifying program, such as SNAP, The name of the government, Tribal entity, program administrator, school, school district, university, or college that issued the document, An issue date within the last 12 months or a future expiration date. This will redirect you to Peacock's website. Order confirmation email. Our community is your official source on Reddit for help with Xfinity services. IT IS ALREADY CANCELLED!! I'm disappointed that Xfinity can't creating a working order page, but at least it's working now. You definitely came to the right place. April 20, 2023 Xfinity Mobile orders include free, two-business day shipping to your Xfinity Internet service address. Thanks for posting your shared concerns, @KLAttleboro! You are about to leave the FCC website and visit a third-party, non-governmental website that is maintained and controlled by the Universal Service Administrative Company (USAC), which collects monies and administers the Universal Service Fund (USF), as well as the Appropriated Programs, under direction of the FCC. Click "Sign In" if necessary" Click the "Peer to peer chat" icon (upper right corner of this page)" Click the "New message" (pencil and paper) icon" Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list" Type your message in the text area near the bottom of the window" Press Enter to send your message. Looks like. What worked was doing as @user_30a524 suggested by completing the order again. How to pay your Xfinity bill. You currently have a free sample of Peacock's shows, movies, and streaming channels via your Peacock account. 2. - Promised to be resolved within 1 week. However, I seem to be able to stream, and the Peacock App shows a premium subscription "billed through Xfinity". In order for me to do that I will need you to send me a direct message withthe full name and complete address for your residential account. We can check it out and see what the best step is. It was the "free for Comcast customers" with the ad-free add-on. ], - Since the credit didnt show up in estimated bill, I called again. Get started by After I claimed the Reward, I got email at 7pm with subject "Thanks, here is your Xfinity order confirmation", which tells me it has added PEACOCK Premium to my services at a rate of $0.00. @user_9678f4. It has this on the Peacock account screen. I am paying extra for the ad-free, and wonder if that is causing problems. I was applied device credit for April and May billing cycle. How to Check on an Order With Comcast | Techwalla - Promised $50 as courtesy credit (not received!!!). If you have questions about your services, we're here to answer them. 2. Reddit, Inc. 2023. organization in the United States. If not, sign up with your email address. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. However, that information hasnt been loaded on the rewards site yet representative say its possible as of last week Friday so once again, its the old bait and switch where we are promised something but $$$ gets in the way . WebGet the most out of Xfinity from Comcast by signing in to your account. - As you are typing a drop-down list appears. You must be at least 18 years old to participate in the ACP on your own, unless you are an emancipated minor. I checked my email and there was no confirmation email either. This time I got a confirmation email right away. A bit later, I received a "Next Steps to Activate" email. To show documentation of income that does not cover a full year, such as current pay stubs, the documentation must cover three months in a row within the past twelve months, Prior years state, federal, or Tribal tax return, Current income statement from your employer or a paycheck stub, Veterans Administration statement of benefits, Unemployment or Workers Compensation statement of benefits, Divorce decree, child support award, or a similar official document showing your income, A retirement/pension statement of benefits, Valid government, military, state or Tribal ID, Certificate of U.S. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 1 Message Monday, June 26th, 2023 12:41 PM help to activate my free peacock I was able to redeem my reward for free Peacock Premium. Have I somehow completed all the required steps? Just wondering if you ever found a solution to the problem! .gov website belongs to an official government - I was transferred over to higher authority. @user_30a524 I really appreciate you working with us. Box 9100 Hi there, @user_cce141! For USDA Community Eligibility Provision (CEP) schools, documents must show that the student is enrolled in a CEP School for the relevant school year (the student must still be enrolled in the CEP school at the time of the application). Here are the summary of all the events/calls happened so far. WebGet online support for Xfinity products & services. After signing in, you'll be redirected to Xfinity .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home.
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